1. Overview
DustraWorld is operated by Divergent Softworks Ltd (Company Number: 16221094) ("we", "our", or "us"). We are committed to protecting your privacy and ensuring your personal data is handled responsibly. This Privacy Policy outlines what information we collect when you access our website, game client, and services, how we utilize that data, and the rights you have regarding your personal information.
2. Information We Collect
When you create an account, participate in the world, or interact with our community platform, we collect the following types of information:
- Account Data: Email address, hashed authentication credentials, account creation timestamps, and verification status.
- Game & Character State: Character names, attributes, positions, inventory, journal progressions, quest steps, and actions taken within the game world.
- Community & Communication Data: Public forum posts, community replies, chat messages, and support inquiries.
- Technical & Telemetry Data: IP addresses, browser types, device identifiers, session tokens, and crash logs collected for security, anti-abuse, and operational diagnostics.
3. How We Use Your Information
We process your data for the following lawful purposes:
- To provide, operate, simulate, and maintain the DustraWorld multiplayer persistence engine.
- To authenticate your identity and protect against unauthorized access or account takeover.
- To enforce game rules, detect cheating or automated bots, and preserve competitive integrity.
- To send vital service-related notices, such as account verifications, password resets, and critical updates.
- To respond to your support tickets and resolve technical issues.
4. Data Sharing & Third Parties
We do not sell, rent, or trade your personal data to advertisers. We share information only with trusted service providers essential to operating our infrastructure:
- Cloud & Database Infrastructure: Supabase and managed hosting providers for secure data storage, authentication, and real-time broadcasting.
- Legal & Compliance: When required by applicable law, court order, or governmental regulation to protect the rights, property, or safety of DustraWorld, our users, or the public.
5. Data Retention & Security
We retain your account and game progress data for as long as your account remains active. We implement robust technical measures, including cryptographic token verification, salted hashing, and encrypted database connections, to safeguard your information from unauthorized access, alteration, or disclosure.
6. Your Rights & Choices
Depending on your location (including GDPR and CCPA jurisdictions), you have the right to request access to, correction of, or deletion of your personal data. You may also export your data or request account closure.
To exercise these rights, please submit a request through our Support Page.
7. Changes to This Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time. Any changes will take effect immediately upon posting to this page, as reflected by the "Last Updated" date at the top. We encourage you to review this policy periodically to stay informed of how we protect your information. Your continued access to or use of DustraWorld following any revisions constitutes your acceptance of the updated policy.